When accommodation becomes discrimination

CBSA conducts balancing act between rights of workers, customers
By Liz Foster
|Canadian Labour Reporter|Last Updated: 09/08/2014

For employers, the issue of competing human rights can be a difficult balancing act. What happens when customers require accommodation that could potentially impact the human rights of employees?

Canada Border Services Agency (CBSA) managers found themselves juggling these competing interests when a small group of Hindu priests — known as sadhus — were allowed to avoid screening by female border guards at Toronto Pearson International Airport.

Travelling through Pearson’s Terminal 3 on the evening of July 28, the group requested only to be served by male officers in order to comply with their religious beliefs.