Failure to follow reporting procedure leads to firing

Employee awarded damages in lieu of reinstatement
|Canadian Labour Reporter|Last Updated: 03/07/2016

The improper reporting of a complaint at Extendicare’s long-term care facility in London, Ont., resulted in dismissal.


Anna Schurmans was fired after she failed to follow proper procedure for registering a complaint. Schurmans was working as a full-time activity aide when a resident’s son approached her with concerns about his mother’s care.