Call centre employees grieve after working weekendsSeniority only one factor in consideration: Arbitrator05/24/2016|Canadian Labour Reporter|Last Updated: 05/24/2016 The Household Loyalty Team (HHLT) at Bell Canada’s Ontario-based call centre was a Monday-to-Friday operation with varying shifts. Employees bid on the shifts, using their seniority. Subsequently, the HHLT began operating Monday-to-Saturday and employees continued to provide their shift preferences, with the most senior employees avoiding the least desirable shifts. In 2002, however, the employer shifted to become a seven-day-per-week operation. Ultimately, the employer deemed the shift bidding system to be unfair, with less senior employees covering all of the weekend shifts. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.