Calgary grocery store cashier fired after giving customer free case of pop

Violated internal-theft policy: Employer
|Canadian Labour Reporter|Last Updated: 09/17/2018

After she was confused during a price-check, a cashier mistakenly gave a customer a free case of pop, leading to her termination.

“KW” had nine years of service with the employer, the Calgary Co-Operative Association, at the West Springs store in Calgary when on Jan. 13, 2017, she served a customer who wished to purchase two 24-can cases of Co-op-branded pop.

When KW scanned the flavoured beverage (known as Citrus Wave), it came up as $3.99 per case. The customer said all the other cases were on sale at $2.99 and she asked to receive that price.