Alberta Telus technician terminated after shutting off phone service

Employee put on own ‘distorted interpretation’: Arbitrator
|Canadian Labour Reporter|Last Updated: 10/09/2018

The town of Janvier, Alta., was left without telephone coverage for 17 hours after a technician shut off a radio transmitter.

Diaa Suwan first worked for Telus Communications in 2007 in the landline arm of the company. In 2014, he transferred to the wireless division.

But on Sept. 9, 2016, Suwan shut down a Harris Quadralink radio that caused “significant service outage, impacting the wireline service to an entire community and its emergency service,” according to his Oct. 5 letter of termination from Telus.