Workers at The Beer Store contact centre in London, Ont., join UFCW

Turnover, favouritism main issues for 36 employees: Union
|labour-reporter.com|Last Updated: 01/21/2019
Labour relations
The 36 employees working at the centre provide troubleshooting, customer service, order intake and logistics services to breweries, licensees and retail locations across Ontario. GOOGLE STREET VIEW

Workers at The Beer Store contact centre in London, Ont., are the newest members of United Food and Commercial Workers union (UFCW) Canada, Local 12R24 after voting on Jan. 18 to join the union.

The contact centre is the principal point of contact for all customer service and business inquiries for The Beer Store’s retail and logistics operations throughout Ontario, said the union.

The 36 employees working at the centre provide troubleshooting, customer service, order intake and logistics services to breweries, licensees and retail locations across Ontario. They joined the union to address concerns regarding turnover, favouritism, and respect and dignity in the workplace, according to UFCW.

“Working at the contact centre is extremely difficult and demanding, and we are committed to ensuring that members have a safe and respectful workplace that compensates them fairly,” said John Nock, president of UFCW Canada Local 12R24.

Add Comment

  • *
  • *
  • *
  • *