Calgary cancer centre clerk terminated for communication breakdown

Pink sticky note cited as source of irritation by patient
|Canadian Labour Reporter|Last Updated: 05/21/2019

After an interaction with an elderly cancer patient and her daughter went poorly, an intake clerk was fired for “failing to communicate in a respectful manner with patients and failing to maintain a professional and calm demeanour in her verbal and non-verbal communications.”

Fatiha Kara began working at the Tom Baker Cancer Centre in 2006 and was transferred to the radiation therapy department (RTD) in 2015 as a booking clerk.

On Nov. 3, 2017, manager Cynthia Stulp was advised by two staff members about a negative patient interaction earlier in the day. A 74-year-old patient and her daughter were told by Kara that an appointment time was changed.