Transit study sets out higher expectations

Both City of Toronto and union called to raise standards
By Danielle Harder
|Canadian Labour Reporter|Last Updated: 10/12/2010

A recently-released customer service study sets out a number of recommendations for the Toronto Transit Commission (TTC) and calls for a higher standard of service from both the employer and its employees.

The study was commissioned in response to growing frustration from passengers. Following a price hike early in the year, angry customers vented by snapping embarrassing cell phone pictures of TTC workers and posting them online.