Threatening Hotel Guest Results in Termination

|Canadian Labour Reporter|Last Updated: 02/08/2011

Unable to establish that the allegations against her were part of a “set-up,” to get her fired, a hotel housekeeper was terminated after a guest complained that she had threatened him. The union grieved her termination.

N.B. had worked at the hotel as a housekeeper since 1997. There was evidence of some discipline on her record. According to the testimony of two guests who had come for a six-week stay at the hotel while attending a course, N.B. was apparently unwilling to accommodate their late night/late rising schedules.

Against explicit instructions not to enter the room before 2:00 p.m., she entered the room of one of the guests at 8:30 a.m. Asked to leave, she returned later in the morning and was asked again to leave and told not return before 2:00 p.m. She then phoned at noon to ask to clean the room and was once again told to come after 2:00 p.m.