Call centre employees grieve after working weekends

Seniority only one factor in consideration: Arbitrator
|Canadian Labour Reporter|Last Updated: 05/24/2016

The Household Loyalty Team (HHLT) at Bell Canada’s Ontario-based call centre was a Monday-to-Friday operation with varying shifts. Employees bid on the shifts, using their seniority.

Subsequently, the HHLT began operating Monday-to-Saturday and employees continued to provide their shift preferences, with the most senior employees avoiding the least desirable shifts.

In 2002, however, the employer shifted to become a seven-day-per-week operation. Ultimately, the employer deemed the shift bidding system to be unfair, with less senior employees covering all of the weekend shifts.